Your digital transformation journey has a distinct beginning but no end. It will continue to evolve and deliver better and better employee experiences and business value over time. It will continue to adapt to changing internal and external demands. Most of those changes will be small and incremental - likely managed in an agile fashion by your Shared Services team. Others will be more complex and transformative requiring a dedicated project or program team to navigate.

Given the prevalence of digital in today’s organizations it’s surprising they continue to have such a difficult time managing it (Boston Consulting Group, Forbes). Wouldn’t it stand to reason that by now most organizations should be well down the path to establishing digital transformation as a core capability?

The statistic that at least 70% of digital transformation programs fail to achieve their intended goals is discouraging to say the least (Boston Consulting Group, Forbes). I began to wonder why companies are not trying to do more to deliver successful digital transformations…